FAQs

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Frequently asked questions about our products and services

We have categorised the FAQs by topic. If you prefer talking to one of our shipping experts, please feel free to contact us via +971 4 283 9400 or via info@voltacotainerline.com.

A Non-Vessel Operating Common Carrier (NVOCC) and a shipping line (also known as a carrier or ocean liner) are both involved in ocean freight transportation but operate in different ways. 

A shipping line is a company that owns or operates vessels and provides sea transportation for cargo. These companies usually have their own fleet of ships and directly handle the booking, loading, and unloading of cargo. 

On the other hand, an NVOCC does not own or operate its own vessels. NVOCCs buy space from shipping lines in bulk and sell it to shippers in smaller amounts. They issue their own bills of lading, manage relationships with carriers and customers, and often offer additional services like consolidation and deconsolidation. Essentially, an NVOCC can provide similar services to a shipping line, but without owning or operating the ships themselves. 

The choice between using an NVOCC or a shipping line often comes down to the specific needs of the shipper, including factors like cost, service level, and logistical requirements. 

Volta’s ocean freight services span across key ports in Europe, Asia, and the Middle East, including crucial trade hubs in China, Malaysia, Saudi Arabia, Egypt, and Turkey. 

Volta can accommodate a wide range of cargo types, including standard goods, perishables, and hazardous materials. Please contact us to discuss any specific requirements you may have. 

At Volta, we prioritize safe and timely delivery. Our experienced team manages cargo with precision, leveraging our advanced IT solutions and dedicated customer service to ensure your shipment arrives as planned. 

Volta utilizes a variety of equipment to suit different types of cargo, including standard containers, refrigerated containers for perishable goods, and special equipment for oversized or irregular cargo. 

Volta offers an online tracking system that allows customers to monitor their shipment in real time. You can access this system through our website using the tracking number provided at the time of booking. 

In the event of unforeseen disruptions or delays, our dedicated customer service team communicates promptly with customers to provide updates and work on alternative plans when necessary to ensure your shipment reaches its destination in the quickest possible time. 

To get a quote, you can fill out the form provided on our website, or you can directly contact our customer service team who will assist you with your query. 

Volta offers a variety of container types, including standard, high cube, reefer (refrigerated), open top, and flat rack containers. Each is designed to cater to different cargo requirements. 

Yes, Volta provides reefer, or refrigerated containers, for goods that require temperature control during transit, such as perishable food items, pharmaceuticals, and certain chemicals. 

Yes, Volta can handle larger volumes of cargo. We offer high cube containers that are specifically designed to accommodate voluminous cargo. 

Absolutely. Volta provides customized solutions that cater to the specific shipping requirements of diverse industries, including agriculture, automotive, chemicals, healthcare, pharmaceuticals, retail, FMCG, technology, and manufacturing. 

Volta offers flat rack and open top containers for non-standard or oversized cargo. These are ideal for goods that may not fit in standard containers. 

We ensure the secure housing and protection of your cargo by providing a wide range of container choices tailored to the nature of your goods. Whether you require standard, high cube, refrigerated, or special containers, we’ve got you covered. 

Yes, Volta does have its own fleet of containers. This includes both owned and leased containers, allowing us to meet a wide range of customer needs and ensure the availability of equipment. 

Volta employs advanced software systems and digital platforms to enhance efficiency, transparency, and communication in shipping operations. These technologies streamline processes and provide valuable data insights. 

Volta’s IT solutions include advanced software systems and digital platforms that allow for real-time tracking, efficient management of shipping activities, and the optimization of supply chains. This facilitates better decision-making and improved operational efficiency. 

Yes, you can track your shipment in real time using Volta’s IT solutions. Our tracking system provides accurate and up-to-date information, allowing for full visibility throughout the entire journey of your shipment. 

Electronic Data Interchange (EDI) is a key part of Volta’s IT solutions. EDI facilitates fast, accurate, and reliable data exchange between customers, partners, and us, enhancing communication and operational efficiency in the shipping process. 

Volta’s customer portal provides a centralized dashboard for a comprehensive view of cargo movements, tracking key milestones, and delivery schedules. It offers real-time updates, allowing you to make proactive decisions and stay informed about your shipment’s status. 

Demurrage and detention refer to additional charges that apply when a container stays on port grounds or outside the terminal beyond the granted number of free days. Demurrage refers to the charges applied for storage within the port, while detention refers to the charges for extended use of the container outside the port. 

The tariffs for demurrage and detention vary by country. These tariffs represent the additional costs that apply for delays beyond the granted number of free days. To avoid any extra charges, we recommend checking the specific tariff rates for the respective country. 

Volta allows a certain number of free days for container usage, both within the port grounds and outside the terminal. The exact number of free days varies per location and equipment type.

If a container stays beyond the allotted number of free days, additional demurrage and detention charges apply. These charges aim to compensate for the extended use of the container and the occupied space within the port or the terminal. 

Volta provides comprehensive customer support services, including guidance on our shipping and logistics services, technical assistance with our online platforms, and help with queries related to your shipments. 

You can reach out to Volta’s customer support team via email, phone, or through our online contact form on our website. We’re committed to responding to your inquiries promptly. 

When reaching out to our customer support, having specific details ready can help us assist you better. These details may include your shipment number, type of service used, any specific issues you’re encountering, and your contact information. 

To get a quote, you can fill out the request form on our website with the details of your shipment, or you can contact our sales team directly via phone or email. 

You can schedule a shipment by reaching out to our sales team. 

When scheduling a shipment, please provide details such as the type and quantity of goods, origin and destination locations, desired shipping date, and any special requirements your cargo may have.

You can track your shipment using the Track & Trace feature on our website. You’ll need your shipment or booking number to access real-time information about your cargo’s journey. 

If you need to make changes to your shipment, please contact our customer service team as soon as possible. Note that changes may result in additional costs or changes to the delivery schedule. 

At Volta, we prioritize the security of your cargo. We have robust protocols in place, from secure loading and unloading procedures to the advanced tracking of our shipments, ensuring your cargo is safe and accounted for at all times. 

In case of delays or other shipping issues, Volta has contingency plans in place to mitigate impact. We also communicate proactively with our customers about any potential disruptions and the steps we’re taking to resolve them. 

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Tailored Shipping Solutions for Your Success:
Discover Volta's Customer-Centric Excellence

At Volta, we are dedicated to empowering your business with our comprehensive customer solutions. As an industry leader, we have firmly established our presence in strategic markets and have become known for excellence in shipping services. 

Contact us today to discover how Volta’s customer-centric solutions can transform your business and propel your business forward. 

Our success is built on the unmatched expertise and reputation of our team. With profound knowledge and invaluable relationships within our targeted markets, our team ensures that your unique requirements are understood and catered to with precision and care.

20+

Ports covered

06

Service routes spanning 3 continents

34

Shipping agents in our network

1M+

TEUs handled

50+

Multi-lingual experts

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Your can reach us at +971 4 283 9400 or via info@voltacontainerline.com. You can also choose to fill out the contact form and we will get in touch promptly.
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